Ensuring Tenant’s Deposits are administered correctly

In England it is a legal requirement from 1st April 2019 that all letting agents and property management companies to be a member of an approved Tenancy Deposit Protection Scheme. In Scotland, the legal requirement was in force from 31st January 2018 and in Wales from 23rd November 2015. There are substantial penalties for non-compliance.

This scheme has been developed to ensure that deposits held by reputable Agents are protected, and that disputes about their return are resolved swiftly, inexpensively and impartially.

The Keenor Estate Agent is a member of the Client Money Protect Scheme, which is administered by:

CM Protect Limited
Premiere House,
1st Floor,
Elstree Way,
WD6 1JH.


Tel: 0333 321 9414

Download Our Membership Certificate

The Keenor Estate Agent is a Member of The Property Ombudsman

Membership of The Property Ombudsman (TPO) demonstrates commitment to Professional Standards. The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 29 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis. The Ombudsman is not a regulator and does not have the authority to take regulatory or legal action against an agent, impose fines or dictate the way agents conduct their business.

In the first instance, should you wish to make a complaint please contact The Keenor Estate Agent and ask for a copy of our complaints procedure.